Privacy Policy

The City Canteen

Last Updated: March 2026

INTRODUCTION

The City Canteen (operated by Nextgen Foodyssey) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, use our services, or place an order with us. This policy is in compliance with the Information Technology Act, 2000 and the applicable rules, including any amendments.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services.

1. INFORMATION WE COLLECT

We may collect information about you in various ways. The information we may collect on our website includes:

Personal Information:

• Name, email address, phone number, and postal address
• Information provided during checkout, account registration, or service requests
• Special dietary requirements, food preferences, and allergy information

Payment Information:

• We use third-party payment processors to handle payment transactions. We do not store complete credit card or payment details on our servers. Payment processing is handled securely by authorized payment gateways.

Usage Data:

• IP address and device information
• Browser type and version
• Pages visited, links clicked, and time spent on pages
• Referring website or search terms used to find our site

Cookies and Tracking Technologies:

• We use cookies to enhance your browsing experience, remember your preferences, and analyze website usage. You can choose to disable cookies through your browser settings, though this may affect your experience on our website.

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• Process and fulfill orders and deliver food services to you
• Send order confirmations, delivery updates, and service notifications
• Respond to your inquiries and customer service requests
• Send promotional communications, newsletters, and special offers if you have opted in
• Improve our website, services, and customer experience
• Monitor and analyze website usage and trends
• Detect and prevent fraudulent transactions and security incidents
• Comply with legal obligations and enforce our Terms and Conditions

3. SHARING YOUR INFORMATION

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. However, we may share your information in the following circumstances:

Service Providers:We may share your information with third-party vendors and service providers who assist us in operating our website, processing payments, delivering orders, or conducting our business. These service providers are contractually obligated to use your information only as necessary to provide services to us.

Legal Requirements:If required by law, court order, government request, or to protect our legal rights, we may disclose your information to comply with legal obligations or to enforce our Terms and Conditions.

Business Transfers:In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

4. DATA SECURITY

We implement appropriate administrative, technical, and physical security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, firewalls, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, or resolve disputes. Once your information is no longer needed, it is securely deleted or anonymized. The retention period may vary depending on the nature of the information and the purpose for which it was collected.

6. YOUR PRIVACY RIGHTS

Subject to applicable laws, you have the right to:

• Access your personal information and request a copy of the data we hold about you
• Correct or update inaccurate or outdated information
• Delete or request the erasure of your personal information
• Opt-out of promotional communications and marketing emails
• Restrict processing of your information for certain purposes

To exercise these rights, please contact us at the contact information provided below. We will respond to your request within 30 business days or as required by applicable law.

7. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external sites. We encourage you to review the privacy policies of any third-party websites before providing your personal information. This Privacy Policy applies only to information collected through our website.

8. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page with an updated effective date. We will notify you of any material changes by email or through a prominent notice on our website. Your continued use of our website or services following the posting of changes constitutes your acceptance of the updated Privacy Policy.

9. CHILDREN'S PRIVACY

Our website and services are not directed toward children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete such information immediately. Parents or guardians who believe their child has provided information to us should contact us at the details below.

10. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Email: Support@thecitycanteen.com

Phone: 6350027501 

Address: Shop no.18, Model Town, Malviya Nagar, Jaipur, Rajasthan, India 

Company: Nextgen Foodyssey

We will respond to your inquiry within 7 business days or as required by applicable law. We are committed to addressing your privacy concerns and ensuring your personal information is handled responsibly.